At William London, we aim to deliver your order as quickly and smoothly as possible.

Below you will find all relevant information regarding processing, shipping times and order tracking.

Processing Time

Orders placed on business days are usually packed and handed over to our logistics partners within 1–3 working days.

Once your order has been dispatched, you will automatically receive an email containing your tracking number.

Express delivery is available at checkout for customers who prefer faster handling.

Order Cut-Off

All orders placed before 17:00 (GMT+00:00) Greenwich Mean Time, London) are processed the same business day.

Orders received after this time are moved to the next working day.

Estimated Delivery Times

Delivery times may vary depending on destination and courier availability.

Below are the standard delivery windows for the United Kingdom:

United Kingdom

• Standard Shipping: 5–8 business days
  
• Cost: Free
  

Carriers We Work With

Depending on the route and destination, your order may be handled by one or more of the following:

• Royal Mail
  
• DHL
  
• UPS
  
• FedEx
  

We automatically choose the most efficient service for your location.

Order Tracking

You can follow the progress of your shipment using your tracking number.

Tracking updates may take 24–48 hours to appear after dispatch.

You can follow your order here, adding your tracking number or order number.

Important Information

• Delivery estimates are not guaranteed and can be affected by customs inspections, courier delays, holidays, or weather-related disruptions.
  
• Business days refer to Monday–Friday, excluding national holidays.
  
• If your order contains multiple items, they may be shipped separately to ensure faster delivery.
  
• In the event of an incorrect address provided at checkout, delays may occur.

Customer Support

If you have any questions about shipping, tracking, or your order status, our customer service team is here to help.

Email: info@william-london.com

Phone: +44 20 4634 5949

Customer Service Hours:

Monday to Friday: 9:00 – 18:00

Saturday & Sunday: Closed

Business Information

Store name: William London

Company name: Ds Digital Commerce

Company nr: 92701272

Company Address: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Gelderland, Netherlands

Warehouse Address: 1 Redesdale St, London SW3 4BL, UK