These Terms of Service (“Terms”) govern your use of the William London website and all related services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, please stop using the site immediately.

Our store is hosted on Shopify, which provides the e-commerce platform we use to offer our products and services.

1. General Use

• You must be at least the age of majority in your region to use this website.
  
• You may not use our site for any unlawful, fraudulent, or unauthorized activity.
  
• Any attempt to harm the website (viruses, malicious code, scraping) is strictly prohibited.
  

We reserve the right to refuse service to anyone for any reason.

2. Accuracy & Availability

We aim to keep all information on our site accurate, but errors, delays or omissions may occasionally occur. Product descriptions, pricing, and availability may change at any time without notice.

We are not responsible if information on the site is incomplete or outdated.

3. Products & Services

• Some items may be available in limited quantities.
  
• Colours and product images may vary depending on your device.
  
• We may limit sales by customer, address, region, or order volume at our discretion.
  

All returns follow our Refund Policy, which can be found on our website.

4. Orders & Billing

We may cancel or adjust orders that appear suspicious or violate our policies.

You agree to provide accurate information at checkout and keep your details up to date.

If we cancel an order, we will notify you using the contact details provided at checkout.

5. Third-Party Tools & Links

We may provide links or access to third-party websites or tools.

We do not control these platforms and are not responsible for their content, policies, or actions.

Use of third-party tools is at your own risk.

6. User Submissions

If you send us ideas, reviews, feedback, or other content, you grant us permission to use, publish, edit, or share that content without restriction.

You agree not to send illegal, harmful, defamatory, or infringing content.

7. Personal Information

Your personal information is handled according to our Privacy Policy, available on our website.

8. Errors & Corrections

We may correct errors, update information, or cancel orders if incorrect information is displayed — including pricing, shipping details, and promotions.

We have no obligation to update any information unless required by law.

9. Prohibited Use

You may not use our site for:

• Unlawful activities
  
• Violating intellectual property rights
  
• Harassment, discrimination, or abuse
  
• Uploading malware
  
• Fraudulent behaviour
  
• Collecting data on other users
  
• Interfering with the site’s security or functionality
  

We may suspend or terminate your access if you violate these rules.

10. Disclaimer & Liability

The website and all products are provided “as is” and “as available.”

We do not guarantee uninterrupted service, error-free performance, or perfect accuracy.

To the maximum extent permitted by UK law, William London is not liable for:

• Loss of profits or revenue
  
• Loss of data
  
• Service interruption
  
• Indirect or consequential damages
  
• Errors or inaccuracies
  

Your use of the site is at your own risk.

11. Indemnification

You agree to indemnify and hold harmless William London, our employees, partners, and suppliers from any claims or damages resulting from your breach of these Terms or misuse of our Services.

12. Severability

If any part of these Terms is found unenforceable, the remaining terms will still apply.

13. Termination

You may stop using the site at any time.

We may terminate access without notice if we suspect misuse or violation of these Terms.

All obligations accrued before termination will continue to apply.

14. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, and Shipping Policy, form the full agreement between you and William London.

15. Governing Law

These Terms are governed by UK law. Any disputes will be handled under UK jurisdiction.

16. Changes to Terms

We may update these Terms at any time.

Your continued use of the website after updates means you accept the revised Terms.

17. Customer Support

If you have any questions about shipping, tracking, or your order status, our customer service team is here to help.

Email: info@william-london.com

Phone: +44 20 4634 5949

Customer Service Hours:

Monday to Friday: 9:00 – 18:00

Saturday & Sunday: Closed

18. Business Information

Store name: William London

Company name: Ds Digital Commerce

Company nr: 92701272

Company Address: Zwaluwlaan 39, Ede, Gelderland, 6713 BS, Gelderland, Netherlands

Warehouse Address: 1 Redesdale St, London SW3 4BL, UK